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Terms and Conditions

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Commission terms & conditions

1. Extent of the work

Written agreement, condition for the development and payment of commissions.

Please do not delete your facebook account before the end of a running commission, or additional work, therefore costs may accur. If further communication becomes impossible, the worst case would be a cancellation of  the commission without refund.

  • Your personal, non-binding estimate of costs, including a detailed research of materials and techniques to find the best options for your project costs 37€ +fees, refunded if the commission happens, not refunded if not)

  • Procuration of the needed materials and/or tools, or guidance of their choice

  • Making of the commissioned piece(s)
  • Submitting the commissioned piece via mail or handover after the commission has been paid fully by the customer purchasing an insurance over the order’s value plus tracking, plus premium express shipping worlwide, if desired.

Your personal calculation for your project:

  • All estimate of costs ("calculations") are not binding. You can request a calculation and not pursue the order.

  • Researching all details of a projects takes a lot of time. This small amount is a sparse payment for the long research and counseling to determine your commission's required budget.

  • Each commission is different and asks for a new calculation and is charged as such.

  • To request an estimate of costs for your project: Send all info on the checklist on facebook and transfer 37€ to (also:

  • The fee will be refunded within your calculation as soon as the commissions starts, see 'payment'.

  • The material's prices and shippings conditions change regularly. The prices at the time of the calculation can't be guaranteed over an extended amount of time. We do our best to make your project happen within the named budget and inform you and decite together with you about asjustments in any case.

2. Payment

The payment of the commissioned piece of work takes place in one or two instalments maximum, if not agreed differently, with min. 300 € for each instalment. One Instalment is min. 50% of the commissions’s price, unless the material costs exceed 50%, then the material costs count. The work on the commission begins only when the full amount or first instalment is transfered.

  • First : Payment of 37 € for the detailed and customised calculation

  • 1st instalment: BEFORE we buy any materials

  • 2nd instalment: BEFORE shipping or handing over the piece of work

Please send a round sum first, then the remaining amount. For example: 1) 1000 €   2) 999,99 €  =  1999,99 €

If instalments are desired, add 8€ for each transfer.

INFO: The dates of the instalments aren’t fixed dates. Only after having received the payment will we start the commission. The earlier you do the transfer, the earlier materials can be ordered and the commission begun.

3. Payment contact


Add the following transfer details :

    • Real name and Facebook name (and instagram etc for social media mentions)

    • the commission (prop, wig, beard…)

    • description of the project (for example: blue spiky wig- 1st instalment…),

    • invoice number if available

Send to :

  • Bank transfer (€-countries) :

       Florence Heyer

       IBAN : DE32 5855 0130 0002 5596 31
       BIC :   TRISDE55xxx
       Sparkasse Trier

4. Other conditions

  • The work on a commission starts at the earliest after the full payment or after the first instalment, including the full value of the materials, has been transfered successfully.

  • The shipping/handover of the piece of work will only happen AFTER the amount written on the invoice has been transfered successfully on the bank account of the consignee. The piece belongs to the consignee until the amount has been paid completly.

  • The consignee always seeks the best relation of price/quality to protect the budget. An unpredictable exceeding of the budget can’t be excluded unfortunatly. In this case however a solution will be found by reviewing the facts and inform the customer.

  • The order situation in the months of march-octobre is very busy. Please schedule your commission accordingly, min. 2-3 months in advance. Outside of this period of time 1-2 months in advance and always consider shipping time (material and finished piece). Express-commissions can be prioritised with an additional charge (up to 50% of the amount).

  • Be aware that the customs probably will ask for tax fees when your commissions enters your country.

  • Support and appreciate the work and add active,  tags/links in networks and digital-/ print media like so: "[wig][beard][etc.] made by : @bakkaCosplay – transformation artist (Facebook)” /  @bakkaCosplay (Instagram).”

  • Tracking and insured delivery is highely recommended. The consignee is not responsible for lost items.

  • The Commission includes a styrofoam head and wig stand and, depending on the kind of commission, a detangler.

  • There is no guarantee for the wig if treated with alcohol based fluids by the customer, i.e. disinfection alcohol, hairspray etc.

5. Agreement to the arrangements and conditions

  • The customer accepts the arrangments and conditions above through a written consent to start a commission (via Facebook-Messenger), or through transfering the first instalment/the full amount.

  • By transfering the full amount or the first instalment, which is 50% of the full amount or the cost of the materials if these exceed, the client accepts the non-refunding of the paid amount after later cancelling of the commission.

  • As soon as the cancelling comes in during the commission, the accomplished working hours won’t be refunded but the value of the not used hourly rate will be.

  • If a problem occurs it must be settled with the consignee to solve it in person.

  • The consignee works as rigorous and high-quality as the budget permits. Reparations of self-inflicted damage of the piece of work by the customer will be seen as a new commission and charged as such.

6. Power of revocation

As each commission is an individual customisation after the customer’s wishes, there is no right of withdrawal.
(Germany : § 312d Abs. 4 Nr. 1 BGB)

  • The customer is responsible for the correct transmission of his measurements. Corrections of eventual deviations and therefore changing the piece of work will be seen as new commission.

  • The artist sends photos of the work in progress, if desired, and informs the customer about the status of the commission. The customer’s approvals are definitive.

  • The artist isn’t responsible for any alternations of the materials to be ordered after their approval by the customer (re-stocking, change of supplier or the shop…).

  • The calculation's amount of 37€ is a small payment for the long research and counseling to determine a commission's needed budget and will be refunded as soon as the calclated commission starts. A new commission needs a new calculation which is charged as such.

  •  A calculation is valid 30 days after its creation, due to changes of prices and other circumstances.

7. Accountability

Purchased articles may contain latex and/or silicones. The customer is committed to inform about intolerences and allergies. The contractor is not liable for possible caused damages or injuries.

The conversations between the commissioner and the client are exclusivly read by my team to sort and organise commissions, for example to manage the information in the organisation platform "Trello".

The ultimate test:  If you really have read, understood and accepted these conditions, send a “Wohooo!” with your checklist next to your approval of the terms & conditions! ;)

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